The Guide to Heartland Payment Systems Support

Comprehensive Support Guide for Merchants Using Heartland Payment Systems

Heartland Payment Systems, a cornerstone in the payments industry since 1997, has processed billions in transactions across over 300,000 businesses. Known for its transparency and the iconic Merchant Bill of Rights, Heartland was acquired by Global Payments in 2015 for $4.3 billion, forming a global payments powerhouse. With the rise of contactless payments, Heartland's secure solutions, from payroll to loyalty programs, have become essential for modern merchants. Today, it stands as one of the top providers, with seamless support and innovative technologies shaping the future of business transactions.

Swipesum is a partner of Heartland Payments offering the best support, pricing, integration services, and more. For help, book a consultation now.

Heartland Payment Systems Overview

Founded in 1997, Heartland has become one of the leading payment processors in the U.S., offering a wide range of payment technology solutions. In 2015, Global Payments acquired Heartland for $4.3 billion, merging two of the fastest-growing companies in the payments industry. Today, Heartland processes payments for over 300,000 businesses across various sectors, including retail, hospitality, healthcare, and education.

Bob Carr, founder of Heartland Payment Systems, didn’t stop after the success of his first venture. He launched Get Beyond Payments, designed to replicate Heartland's transparent, merchant-first approach. Focused on small and medium-sized businesses, Beyond quickly gained traction, offering similar services like payment processing, security, and POS solutions. In 2020, Global Payments acquired Beyond, further cementing Carr's influence in the industry. The acquisition expanded Global Payments’ reach, blending Beyond’s customer-driven model with cutting-edge technologies to keep businesses thriving in the rapidly evolving payments landscape.

Services Offered by Heartland

Heartland Payment Systems delivers much more than just payment processing:

• Credit/Debit Card Processing: Accept payments via all major credit and debit cards.
• Point-of-Sale (POS) Systems: Heartland provides industry-specific POS systems to streamline your business operations.
• Payroll and HR Services: Manage payroll and employee benefits with their integrated solutions.
• Loyalty and Gift Cards: Enhance customer retention with Heartland’s gift card and loyalty programs.
• Security Solutions: Advanced security features such as encryption and tokenization help prevent fraud and data breaches.

Why Merchants Choose Heartland

• Transparent Pricing: No hidden fees, with clear terms for all services.
• Security Focus: Post-2008 data breach, Heartland invested heavily in security, offering end-to-end encryption and tokenization.
• Flexible Services: Customized payment solutions for different industries, making it a versatile choice for businesses of all sizes.

Heartland Payment Systems Support Phone and Email

Whether you’re facing an issue with your the rising Merchant Services fees, POS system, or have questions about your account, Heartland offers multiple support options:

• Heartland Phone Support: +1 (844) 554-1275 Available 24/7 for immediate assistance with urgent issues.
• Heartland Email Support: Submit non-sensitive inquiries at your convenience.

Frequently Asked Questions (FAQs)

1. How do I set up Heartland POS?
   • Heartland offers easy onboarding with dedicated account managers and detailed setup instructions.
2. What should I do if I experience a billing issue?
   • Contact Heartland’s customer service for a quick resolution or reach out to Swipesum if you need more comprehensive assistance.
3. Can Heartland help with online payments?
   • Yes, Heartland’s payment gateway supports e-commerce transactions with secure, easy-to-integrate solutions.

Conclusion

Heartland Payment Systems offers merchants an extensive suite of payment solutions tailored to meet the needs of various industries. Their commitment to security and transparent pricing makes them a reliable partner for your business. For merchants seeking extra support, Swipesum provides fully managed services to optimize your Heartland experience, ensuring you get the most out of your payment processing setup.

For further information, feel free to contact Swipesum at +1 (844) 554-1275 or save@swipesum.com.